People all really dislike waiting in line, especially when there is an annoying melody that then sticks all day. Progressive companies have been using robotic voice menus and virtual numbers for a long time. An original greeting is the first step to success. It is useful to trace the entire path of the client from dialing the number to the end of the call.
Why is IP telephony created for the call center (and vice versa)?
The point is the ability to make this path sweet and smooth. Chinese virtual phone numbers are made to simplify the process of the company’s work and communicate with customers on the most favorable terms. The first thing to start with when organizing or modernizing your call center is an original and catchy greeting. Freezvon Company will help you create such a greeting using the interactive voice menu (IVR). You can significantly increase the interest and loyalty of your customers with the proper use of this feature.
The second step on the way to the goal is to connect with a specialist. Of course, the caller can solve the problem on his/her own (using the menu) but most customers prefer live communication. That is why it’s important not only to get a Chinese virtual phone number but also to provide the possibility of forwarding calls to departments. Thus, you will be able to cope with the function of automatic redirection (ICM) and simply intercept the call.
It’s perfect for outgoing calls to regular customers. The system remembers who spoke to whom and next time will directly connect the caller with the right employee. The second function will serve as a lifeline in several cases at once.
- The call can be received by any other employee when the call center is overloaded or the call is made outside the operators’ working hours.
- When they call a certain phone number and the employee who receives calls from it is absent in the workplace.
IP telephony in your call center will also help to differentiate the flow of incoming calls, which will save the company time and increase work efficiency. You can significantly reduce the percentage of missed calls and improve the quality of customer service. Use the call queuing feature to achieve these goals. It allows you to set the call flow scenario of your choice.
What will you get by using a Chinese virtual number?
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Mobility
The advantage of such a number is that it stays with you even if you are not in China. It’s so simple that it’s amazing how a business managed without such telephony before. You can always stay connected from anywhere in the world due to a stable internet connection! Do you want to change the office? The number will remain with you. Did you decide to move to another country? It will still be yours! You will be able to receive calls and conduct dialogues with customers anytime you want.
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Cost reduction
Virtual number from Freezvon allows you to reduce the cost of all types of calls: toll-free, landline, mobile, etc. You can always make calls both to Beijing mobile or landline numbers and to a number in another region. At the same time, tariffs and subscription fees will be significantly lower in comparison with traditional telephony. In addition, you do not need to install equipment to connect the number.
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You can control the work of employees
Track the conversations of your managers and operators and control the quality of their work from the screen of your smartphone or tablet, even when you are on the road. View statistics for each employee in your personal account and monitor work efficiency.
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Add scale and prestige to your company
The functionality of virtual telephony allows you to set a voice greeting that the client will hear when they call your company. The built-in robot will help you set up a greeting in just a few seconds.
Virtual number connecting helps call center operators receive multiple calls at the same time due to the multichannel feature (customers won’t hear short beeps). Employees will receive more calls due to the presence of many lines. A direct multichannel virtual number is an optimal and effective solution for businesses of any size: from a home office to a serious company, which will improve the work of the entire office in general and the call center in particular.
